The Fitment Gaps report allows you search specific date ranges and/or products to identify fitment gaps have occurred.  Fitment gaps occur when someone is searching within a particular product for a specific application using the product line configurator and there are no results returned for their application.  Our data indicates that on average about 25% of consumers who take the time to select a make, model, and year (where applicable) will order.  In other words, each fitment gap has a value of about 25% of the product value.    Resolving fitment gaps is an easy way to increase consumer satisfaction, brand loyalty and sales.

Start by selecting the date range in question.  Reports can also be filtered by certain product lines, syndication partners and can be groups by several make, model and year combinations.

Report Results

After selecting criteria, the gap report will show where customers looked for a fit and could not find one.  The report can be sorted by date, make, model, year, product and status.  The value of the gap is also shown based on the average value of the product.

Resolving fitment gaps is an ongoing process and as new applications enter the market, customers will undoubtedly look for product that fit.  As fitment gaps are resolved, the “Resolve” button will drop.  In addition, depending on the settings of the subscriber, consumers who encounter fitment gaps have the option to input contact information and receive alerts when fitment is available for their application.  This data is shared with the manufacturer and partner to recapture sales. 

Resolving Fitment Gaps

Once gaps are found, they can be quickly resolved by adding fitment rules which connect the application, product and available options. To solve a fitment gap:

1. The Make, Model and Year of the gap will be pre-populated in the tool.  You can add more options here for additional years too if the gap spans several applications.
2. Select an item or items to bind to the application or create a new items by pressing the + option.
3. If there is additional data that would affect fitment such as location/position, trim or sub model, enter it here.  This data will drive the configurator as well as provide finite fitment combinations for complex products.
4. If there are any notes that would be important to know about the new configuration and fitment enter it here.  Generally, the attributes of the underlying item will eliminate the need for notes in most instances and drive fitment quality.
5. Save your work.  All applications selected will now be bound to the items and configuration data entered

W hen done, all configurators, exports and the API will be updated in real time and consumers can now order the right fit.

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Dashboard

Use the dashboard to quickly find an application or a specific serial number within an application.  Click on the gear icon next to a result to jump directly into an application.

Create a New Application

Create a new application by clicking the “+ New Application” button in the top right and then selecting or adding new Year, Make and Model information (not all information is required depending on your applications).

General Application Information

Update application code, slug (exact address), name and status as well as add an image to drive the selection process. Click the “Save” button in the top right corner to save your changes.

Application Data

Use the Application Data tile to view or edit the specific details of your application including Make, Model and Year.

Documents

Use the Documents tile to associate documents with a specific application – these could be anything from user manuals to safety information.

Products

Use the Products tile to view which products have fitment to this specific application.

You can view specific configurations for the product/application mapping by clicking the blue button which will show individual items tied to the application as well as any specific properties for the association:

You can create content specific to the product/application intersection by clicking the black file button:

You may also delete the association between a product and the application by clicking the “X” button or jump directly to editing the product by clicking the gear icon.

Service Articles

Associate service articles with the application.  Service articles may be shared across multiple applications and/or products.

Enrollment/Serials

View a list of customers that have created an association with this particular application.

Assign specific serial numbers to an application to allow customers to search by serial number.

Attributes

Attach custom attributes to an application – attributes can be custom to your applications, but may include things like “number of doors” or “bed size” in the case of a pick-up truck.

Content

Create custom content specific to the application.

Display, Search and Visibility

Enter meta data for your application.

Workflow

View changes in the workflow related to the application with the change, date/time and the person that made the change.

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